Heritage Parts Centre Reviews

4.5 Rating 14,924 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 27th May 2025

1162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Knowledgable staff & always helpful if your unsure... highly recommend”

Helpful Report

Posted 6 years ago

“After initially having a problem with a part on my order, it was resolved amicably with the sales adviser. I pointed out a system flaw that resulted in the wrong part being ordered. Please note the VW parts picture system uses LHD vehicles as their basis and for descriptions of where parts fit. From personal experience, if the picture says the part is for the rhs, it has meant just that. The rhs of a left hand drive vehicle! When ordering, if this has not been corrected, please be savvy and work out which part you need BEFORE placing the order. Better still speak to someone there in technical sales OR get the original part number off the item requiring replacement first.”

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Posted 6 years ago

“Shipping costs very expensive.”

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Posted 6 years ago

“Delivery terms - to long”

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Posted 6 years ago

“Quickness was fantastic but lack of communication about my order was poor. Once order confirmation email was received there was no despatched email with my order tracking no.”

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Posted 6 years ago

“Good, fast & easy. only thing missing would be some kind of gift for big orders... stickers, tshirts, discounts.. etc”

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Posted 6 years ago

“I am satisfied with your service keep it up.”

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Posted 6 years ago

“All OK. Thanks”

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Posted 6 years ago

“Good items”

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Posted 6 years ago

“Very good service cheers will b using you again”

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Posted 6 years ago

“Good customer service quick delivery even over busy Christmas period ... thanks again”

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Posted 6 years ago

“I cannot review items l have not received”

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Posted 6 years ago

“El envio de los productos es bueno y rapido. Pero los gastos de envio son escandalosos. Dentro de Europa no puede costar un envio 20€. Cobrar 20€ por el envio de un llavero...Hombre! Creo que no esta bien, sinceramente. Un cordial saludo.”

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Posted 6 years ago

“headlight upgrade loom. fitted without too much trouble, although longer earth wires and longer wires to the relays would have made the job easier. Probably not helped by the fact that I have the leisure battery squeezed in next to the main battery under the bonnet. Quality of loom looks reasonable.”

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Posted 6 years ago

“Thanks for your prompt service and delivery of our purchase. We will shop with you again. We have a 43yr old Kombi van... Needing some attention. Thanks again!”

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Posted 6 years ago

“Fast delivery, i am so pleased due to not so many online shop could deliver to indonesia”

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Posted 6 years ago

“This is a very well made replacement panel and I’m very happy with it so far but as I haven’t fitted it yet I cannot comment on the accuracy of its dimensions. The only reason I didn’t give it 5 stars is because the panel does not have the small metal channel that holds the bonnet seal in place which is quite annoying considering that it does have the horn and brake fluid reservoir support brackets fitted to it which is great!”

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Posted 6 years ago

“The item looks good and had a good price thanks”

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Posted 6 years ago

“Excellent people to deal with , prompt service , competitive prices.”

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Posted 6 years ago

“Easy to use website and parts shipped quickly to Seattle wa. No currency exchange or money transfer problems if you use paypal. Good source for hard to find eurovan parts”

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Posted 6 years ago

Heritage Parts Centre is rated 4.5 based on 14,924 reviews