Heritage Parts Centre Reviews

4.5 Rating 14,981 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 15th June 2025

1171

Anonymous

Anonymous // 01/01/2019

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“First class 👍”

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Posted 2 weeks ago

“danke!!längere lieferzeit aber tolles produkt!”

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Posted 2 weeks ago

“Très satisfait, de ma commande”

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Posted 2 weeks ago

“The experience of dealing with the parts centre was very good. But they were very badly let down by their delivery service. I needed the part in a hurry. Paid a reasonable amount for next day delivery before 12. When did the courier try to deliver it to my garage business? 7.30 pm. Part finally arrived days later (weekend in the middle). Terrible service from a supposed reliable courier. Change your courier immediately or stop offering next day delivery.”

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Posted 2 weeks ago

“Super fast delivery albeit the part I ordered was wrong so had to return. Refund issued speedily too. Would definitely use again”

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Posted 2 weeks ago

“Like most companies, they are present with strengths and weaknesses. My relationship with Heritage will survive minor set backs and they will continue to take my money and serve my needs without great concern over me as an individual. They have stock and access to parts that others simple do not, so for this reason they will continue to be on my list. Thus said the companies ethis over quantity versus quality arguments have all been resolved. Prices are fair on the majority of lines. Technical and customer support are approachable and response times are reasonable but not invested which again follows a calculated approach.”

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Posted 2 weeks ago

“Bestelltes Teil weiterhin nicht erhalten!”

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Posted 2 weeks ago

“Erstklassige Ware zum top Preis! Schnelle und verlässliche Lieferung.”

Heritage Parts Centre 5 star review on 27th May 2025

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Posted 2 weeks ago

“Has not shipped the rims after over one and half months from ordering and payment. Is not able to tell the delivery date and does not cancel the order nor refund the payment.”

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Posted 2 weeks ago

“Hello, it wasn’t my first time with Heritage Parts Centre and I’m really happy with your company. I highly recommend your service, keep up the good work. Regards from Poland!”

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Posted 2 weeks ago

“Brought the h4 loom upgrade kit about a month ago and just got round to fitting it and the difference is huge fitted to a 1980 t25 that did have the terrible 40/45w bulbs.”

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Posted 2 weeks ago

“Had lost Heritage certificate so rang for certification number and order copy online”

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Posted 2 weeks ago

“The window kit for my front doors on my kombi all arrived in great time . Hard kit to fit but we got it in the end thanks for all the communication every step of the way 👍😊. The only bad comment was that the box was open when it arrived and I was a bit panicked that there was something missing”

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Posted 2 weeks ago

“Workpoint: shipping date on the website isn't reliable After a few emails my order came in faster then first email said. They were helpful to get my order faster to me then the second shipping date they send.”

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Posted 2 weeks ago

“All good parts were just what was needed”

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Posted 2 weeks ago

“Great company, easy to order, prompt delivery and well packaged panel”

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Posted 2 weeks ago

“Excellent service and really good quality part. My VW T2 sliding door lock was worn out. The Heritage part was an identical shaped door handle, good quality lock and the chrome looks really good too. Delighted.”

Heritage Parts Centre 5 star review on 26th May 2025

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Posted 2 weeks ago

“First class service and incredible stock of parts. Just what I needed. WELL DONE HERITAGE.”

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Posted 2 weeks ago

“Placed order on May 6th. It is now May 26 still no shipping update or tracking number provided even though I enquired two times through contact us. Also waiting for a shipping update for another order that had 1 item on back order. Back order item back in stock. Hope it doesn’t sell out before they complete my order. No reply on contact us for an update. Unless my current orders are resolved I will not be ordering from heritage in the future.”

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Posted 2 weeks ago

“Good product and price. Lousy delivery and customer service who didn't care. All I was told was we have no control over the delivery firm. You emply them!!”

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Posted 2 weeks ago

Heritage Parts Centre is rated 4.5 based on 14,981 reviews