Heritage Parts Centre Reviews

4.5 Rating 16,348 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 2nd December 2025

1235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“Ho trovato pezzi di ricambio molto validi. Tutto OK”

Helpful Report

Posted 2 weeks ago

“Great service, got exactly what I needed.”

Helpful Report

Posted 2 weeks ago

“Leider keine Rückzahlung der nicht gelieferten Ware”

Helpful Report

Posted 2 weeks ago

Guten Tag, es tut uns leid, dass Ihre Bestellung nicht ausgeführt wurde. Ich sehe, dass Ihre Rückerstattung vor 6 Tagen gesendet wurde, und wir haben Ihnen eine E-Mail zur Benachrichtigung geschickt.

Posted 1 week ago

“Since the 22/10 order the item still missing and no information...”

Helpful Report

Posted 2 weeks ago

Hi George, I can see that our team were in contact with you and the order has now been received. Sorry for your experience on this occasion.

Posted 1 week ago

“Schnelle Lieferung, gute Ware”

Helpful Report

Posted 2 weeks ago

“Great service, good prices and free shipping.”

Helpful Report

Posted 2 weeks ago

“The customer service was excellent - I found an item cheaper on a vw German website and Heritage matched this lower price . Quick delivery. Good quality parts for my VW Scirocco Mark 2 .”

Helpful Report

Posted 2 weeks ago

“Service schnell . Wir sind total zufrieden.”

Helpful Report

Posted 2 weeks ago

“Eine Lieferung steht noch aus!”

Helpful Report

Posted 2 weeks ago

“Spedizione ottima”

Helpful Report

Posted 2 weeks ago

“お世話になっております。この度の注文から納品までのスムーズな対応、感謝いたしております。今後とも宜しくお願い致します。”

Helpful Report

Posted 2 weeks ago

“well packed, parts look great, quick turn around all the way to California.”

Helpful Report

Posted 2 weeks ago

“As always a very prompt response to my order parts arrived safely within three days, excellent service,and up until now very good quality parts.So one of the components I ordered a r/h window regulator for a seventies beetle did not go anywhere near fitting the door now this is a Brazilian made part and one would have thought that it'd fit,not even close to the same shape as the original fit regulator,now I know that reproduction parts need 'a little fettling' .but this really tried my patience.Not brilliant and I suppose one day I'll succeed with it But on the whole this is one difficulty in an otherwise excellent experience”

Helpful Report

Posted 2 weeks ago

“Good selection of parts, ordering was easy and delivery quick, all good products”

Helpful Report

Posted 2 weeks ago

“Great speedy service”

Helpful Report

Posted 2 weeks ago

“First class service, easy to use website, highly recommended”

Helpful Report

Posted 2 weeks ago

“thank you for your excellent service”

Helpful Report

Posted 2 weeks ago

“Communication was nonexistent for a very long delay in shipping. Just missed a Discount special and email to see if they honor that and they would not even though quite sizable order. Shipping I found to be very expensive compared to competitors. Truly got the overall impression that they really were indifferent to getting my business and do not need it.”

Helpful Report

Posted 3 weeks ago

“Tutto molto positivo.....”

Helpful Report

Posted 3 weeks ago

“Still waiting for my parts”

Helpful Report

Posted 3 weeks ago

Hi Clive, we are sorry to hear this. Please contact our customer service team via help@heritagepartscentre.com so they can look into this.

Posted 1 week ago

Heritage Parts Centre is rated 4.5 based on 16,348 reviews