Heritage Parts Centre Reviews

4.5 Rating 14,985 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 15th June 2025

1171

Anonymous

Anonymous // 01/01/2019

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“love the verity, just wish it was cheaper”

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Posted 4 weeks ago

“Excellent speed for delivery as always.”

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Posted 4 weeks ago

“poor service took 8 days got no confirmation when it was sent no tracking information when it would be delivered box was damaged but luckily exhaustwas ok just scrapes box was left at front door probable the worst service i have had in ten years of using vw-heritage”

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Posted 4 weeks ago

“Alles super jederzeit wieder”

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Posted 4 weeks ago

“Parts arrived promptly.fitted well.”

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Posted 4 weeks ago

“Very quick response and parts delivery Thanks”

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Posted 4 weeks ago

“Pues no mucho que decir, hasta ahora en todos mis pedidos no he tenido ningún problema. Estoy contento y satisfecho Gracias”

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Posted 1 month ago

“Needed a temp sensor for a t4 the 4 pin one in the coolant housing on the side of the cylinder head, an o ring seal and new clip just incase, arrived promptly”

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Posted 1 month ago

“Always great service”

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Posted 1 month ago

“Ordered my parcel shelf and no problem took my money posted it out, wallop in the beetle happy days”

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Posted 1 month ago

“Excellent Service !! Easy to order & straight forward easy payment !! Very quick Delivery, with up to date notifications of delivery details. Great quality items in very good packaging. Thank you very much.”

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Posted 1 month ago

“Lo consiglio”

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Posted 1 month ago

“Lieferung nicht vollständig und noch immer nicht da”

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Posted 1 month ago

“Unkomplizierte und schneller bestellvorgang. Gute Lieferzeit. Bestens zufrieden”

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Posted 1 month ago

“Very good service, the service kit is just what we wanted and it was fast delivery”

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Posted 1 month ago

“Things didn't go well with my order I piad £91.50 for a part that's in stock I had to contact them to ask why my item had not been posted then had to contact them again item still not posted 5 days after placing and paying for the item I was told it's not even been sent vehicle still off the road and I have had to cancel my order rude uncaring staff and the free postage over £75 is worthless unless you pay premium postage they don't give a toss”

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Posted 1 month ago

Hi Barry, we are sorry that your experience was not a good one. We have reviewed the email chain and can only apologize for the delay in processing your order. Having read the email chain we are satisfied that our Customer Service team dealt with your enquiry in a polite and professional manner. We are committed to helping our customers and apologize that due to a recent surge in orders our warehouse team were running a little behind schedule.

Posted 4 weeks ago

“Turned up on time .Part was off good quality”

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Posted 1 month ago

“Ordered a front & back bumper for my T4, I received the wrong front bumper. I've tried to contact you on several occassions (phone & email), to which I got told off one of your staff that you don't have a phone to make calls out to your customers. Which I find extremely poor in this day & age! My emails are not getting answered now (which it states I'd get a response within 24Hr) and I've sent others to chase up. I have now had to order the bumper from another company, as my camper is in the middle of a respray & with getting NO response from yourselves. Had no other opition! I've also had to instruct my bank to do a "charge Back", as I can't see this getting resolved anytime soon as this two bit company say they haven't got a phone.”

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Posted 1 month ago

“Perfect service from ordering to delivery. Great quality parts, great communication. Many thanks”

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Posted 1 month ago

“Definitely not a 5 star service. Order was confirmed then nothing. I had to contact you to see where my order was. Foolishly, I made another order this Monday at 09:00. Same thing; order confirmation then nothing. What is the excuse this time? For the second time in two weeks, where's my order, please? It was just so much better and easier when I could phone up and order over the telephone. A much better service in those days.”

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Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 14,985 reviews