Heritage Parts Centre Reviews

4.5 Rating 16,395 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

Write Your review

Tell us how Heritage Parts Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Heritage Parts Centre 5 star review on 10th December 2025

1235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

Italiano

“in a word 'Fast' !”

Helpful Report

Posted 1 month ago

“Heritage deserve more than 5 stars. The parts I ordered arrived on time and when I had a ferment issue the replacement parts arrived next day. Comms via email isn’t usually my preferred way to deal with returns and issues but the team make it work excellently. Thank you”

Heritage Parts Centre 5 star review on 28th October 2025

Helpful Report

Posted 1 month ago

“Benissimo montaggio velocissimo tutto bene ora sarà il tempo a dire l’ultima parola ho provveduto a passare il sito ad un amico Grazie e buon lavoro”

Helpful Report

Posted 1 month ago

“Delivery time is over a month . Still no parcel . Contact with company only over email , no telephone number provided by company. Slow slow slow , and still no ordered item .”

Helpful Report

Posted 1 month ago

Hi Alex, we are sorry for the delay in supply. Having checked through the email history I can see that you ordered a part with a four week lead time but then delays with the courier meant you had to wait longer then we would expect. We are sorry about that.

Posted 2 weeks ago

“Muy complacida con la compra y entrega.”

Helpful Report

Posted 1 month ago

“Good contact good delivery good returns. Good company to do business with”

Helpful Report

Posted 1 month ago

“Very good service fast delivery”

Helpful Report

Posted 1 month ago

“Fast delivery and exactly what I ordered. No hassle. Good website and seamless ordering experience”

Helpful Report

Posted 1 month ago

“Still waiting on the part”

Helpful Report

Posted 1 month ago

Hi Declan, sorry about the wait - I can see that our team replied and gave you tracking detail. We distribute to Ireland from our EU warehouse so sometimes orders can take a few days to arrive.

Posted 2 weeks ago

“Bought from here before, never had any problems and all good quality stuff. Will keep buying from here”

Helpful Report

Posted 1 month ago

“Exact part I needed arrived promptly”

Helpful Report

Posted 1 month ago

“I have been waiting for a door hinge to come back in stock for ages so I was really pleased when it was. Ordered with ease and it arrived within three days. Very pleased. Thanks Heritage Team.”

Helpful Report

Posted 1 month ago

“Teil reklamiert, zurück geschickt, keine Info oder Rückzahlung erhalten... Nicht zu empfehlen...”

Helpful Report

Posted 1 month ago

Es tut uns leid, dass Sie einen Artikel zurücksenden mussten. Ich sehe, dass unser Team auf Ihre E-Mail geantwortet und Ihnen eine Rücksendenummer und die Adressdaten mitgeteilt hat.

Posted 2 weeks ago

“Ordered the parts and the delivery was very prompt and efficient. Unfortunately, they didn't fit together due to one or the other having differing threads. The returns process was again very efficient and easy, but then the wheels came off. The credit note wasn't forthcoming and it isn't possible to speak to anyone you have to email, which is really annoying and should be available for a company of this size.”

Helpful Report

Posted 1 month ago

“My experience with Heritage Parts Centre has been good overall. The parts arrived quickly and fit well, and the website made it fairly easy to find what I needed. The only downside: a shipping cost higher than I expected and customer service could be a bit hard to reach at times. Would use again.”

Helpful Report

Posted 1 month ago

“Received parts was looking very happy quick shipping very satisfied”

Helpful Report

Posted 1 month ago

“Perfect item,good service and communication, good delivery time...Thank you.”

Helpful Report

Posted 1 month ago

“Good website. Part's came very quickly. Very happy.”

Helpful Report

Posted 1 month ago

“Great service, great product and fast delivery”

Helpful Report

Posted 1 month ago

“I am very please with Heritage Parts for supplying the part in such a timely manner, it was a tiny bit bigger in the thread which I had to over come. It worked as expected and I hope its of good value and last as long as the original”

Helpful Report

Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 16,395 reviews