Heritage Parts Centre Reviews

4.5 Rating 16,380 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,380 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 10th December 2025

1235

Anonymous

Anonymous // 01/01/2019

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“No tengo que criticar nada. Todo me parece perfecto 👌”

Heritage Parts Centre 5 star review on 29th October 2025

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Posted 1 month ago

“Teil passt und sieht gut aus.”

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Posted 1 month ago

“Heritage Parts Centre are great, but the part I bought broke yesterday about 3 weeks after install. Bit miffed!”

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Posted 1 month ago

“Always use Heritage for all my projects, quick delivery, good quality parts.”

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Posted 1 month ago

“Order number :- 0002257254 Please contact me to resolve outstanding issue”

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Posted 1 month ago

“in a word 'Fast' !”

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Posted 1 month ago

“Heritage deserve more than 5 stars. The parts I ordered arrived on time and when I had a ferment issue the replacement parts arrived next day. Comms via email isn’t usually my preferred way to deal with returns and issues but the team make it work excellently. Thank you”

Heritage Parts Centre 5 star review on 28th October 2025

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Posted 1 month ago

“Benissimo montaggio velocissimo tutto bene ora sarà il tempo a dire l’ultima parola ho provveduto a passare il sito ad un amico Grazie e buon lavoro”

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Posted 1 month ago

“Delivery time is over a month . Still no parcel . Contact with company only over email , no telephone number provided by company. Slow slow slow , and still no ordered item .”

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Posted 1 month ago

Hi Alex, we are sorry for the delay in supply. Having checked through the email history I can see that you ordered a part with a four week lead time but then delays with the courier meant you had to wait longer then we would expect. We are sorry about that.

Posted 2 weeks ago

“Muy complacida con la compra y entrega.”

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Posted 1 month ago

“Good contact good delivery good returns. Good company to do business with”

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Posted 1 month ago

“Very good service fast delivery”

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Posted 1 month ago

“Fast delivery and exactly what I ordered. No hassle. Good website and seamless ordering experience”

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Posted 1 month ago

“Still waiting on the part”

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Posted 1 month ago

Hi Declan, sorry about the wait - I can see that our team replied and gave you tracking detail. We distribute to Ireland from our EU warehouse so sometimes orders can take a few days to arrive.

Posted 2 weeks ago

“Bought from here before, never had any problems and all good quality stuff. Will keep buying from here”

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Posted 1 month ago

“Exact part I needed arrived promptly”

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Posted 1 month ago

“I have been waiting for a door hinge to come back in stock for ages so I was really pleased when it was. Ordered with ease and it arrived within three days. Very pleased. Thanks Heritage Team.”

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Posted 1 month ago

“Teil reklamiert, zurück geschickt, keine Info oder Rückzahlung erhalten... Nicht zu empfehlen...”

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Posted 1 month ago

Es tut uns leid, dass Sie einen Artikel zurücksenden mussten. Ich sehe, dass unser Team auf Ihre E-Mail geantwortet und Ihnen eine Rücksendenummer und die Adressdaten mitgeteilt hat.

Posted 2 weeks ago

“Ordered the parts and the delivery was very prompt and efficient. Unfortunately, they didn't fit together due to one or the other having differing threads. The returns process was again very efficient and easy, but then the wheels came off. The credit note wasn't forthcoming and it isn't possible to speak to anyone you have to email, which is really annoying and should be available for a company of this size.”

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Posted 1 month ago

“My experience with Heritage Parts Centre has been good overall. The parts arrived quickly and fit well, and the website made it fairly easy to find what I needed. The only downside: a shipping cost higher than I expected and customer service could be a bit hard to reach at times. Would use again.”

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Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 16,380 reviews