Heritage Parts Centre Reviews

4.5 Rating 14,992 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 15th June 2025

1171

Anonymous

Anonymous // 01/01/2019

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“Unkomplizierte und schneller bestellvorgang. Gute Lieferzeit. Bestens zufrieden”

Helpful Report

Posted 1 month ago

“Very good service, the service kit is just what we wanted and it was fast delivery”

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Posted 1 month ago

“Things didn't go well with my order I piad £91.50 for a part that's in stock I had to contact them to ask why my item had not been posted then had to contact them again item still not posted 5 days after placing and paying for the item I was told it's not even been sent vehicle still off the road and I have had to cancel my order rude uncaring staff and the free postage over £75 is worthless unless you pay premium postage they don't give a toss”

Helpful Report

Posted 1 month ago

Hi Barry, we are sorry that your experience was not a good one. We have reviewed the email chain and can only apologize for the delay in processing your order. Having read the email chain we are satisfied that our Customer Service team dealt with your enquiry in a polite and professional manner. We are committed to helping our customers and apologize that due to a recent surge in orders our warehouse team were running a little behind schedule.

Posted 4 weeks ago

“Turned up on time .Part was off good quality”

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Posted 1 month ago

“Ordered a front & back bumper for my T4, I received the wrong front bumper. I've tried to contact you on several occassions (phone & email), to which I got told off one of your staff that you don't have a phone to make calls out to your customers. Which I find extremely poor in this day & age! My emails are not getting answered now (which it states I'd get a response within 24Hr) and I've sent others to chase up. I have now had to order the bumper from another company, as my camper is in the middle of a respray & with getting NO response from yourselves. Had no other opition! I've also had to instruct my bank to do a "charge Back", as I can't see this getting resolved anytime soon as this two bit company say they haven't got a phone.”

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Posted 1 month ago

“Perfect service from ordering to delivery. Great quality parts, great communication. Many thanks”

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Posted 1 month ago

“Definitely not a 5 star service. Order was confirmed then nothing. I had to contact you to see where my order was. Foolishly, I made another order this Monday at 09:00. Same thing; order confirmation then nothing. What is the excuse this time? For the second time in two weeks, where's my order, please? It was just so much better and easier when I could phone up and order over the telephone. A much better service in those days.”

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Posted 1 month ago

“Poor communication”

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Posted 1 month ago

“Provides a painless purchasing experience via an easy to use website, delivering items as described. Customer service as it should always be.”

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Posted 1 month ago

“Ich hatte eine Windschutzscheibe bestellt, nach langer Zeit ist sie schlecht verpackt und zerbrochen angekommen. Trotz sofortiger mehrmaliger Reklamation keine Rückantwort vom Verkäufer. Und das bei 110€ Versankosten. Normalerweise sind 0 Sterne gerechtfertigt”

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Posted 1 month ago

“Good customer service highly recommended”

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Posted 1 month ago

“Oggetto arrivato come previsto Super consigliato”

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Posted 1 month ago

“Great place to find parts for a VW Bus.”

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Posted 1 month ago

“Ordered on a Wednesday paid extra for next day delivery not received until 6pm on Friday lost 4 days getting repair done. Sent email no answer?”

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Posted 1 month ago

“i order parts on line which is a pain in the back side as i wanted to ask a question be for ordering in the end i took a chance . i can modify to fit . I would order other parts if i could speak to a person”

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Posted 1 month ago

“Ordered some items but quickly realised that they were no longer needed. E-mailed Heritage to cancel and Ayden Wheatley came to the rescue and even arranged a refund. Many thanks, good service as usual.”

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Posted 1 month ago

“Thank you great service +++++++”

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Posted 1 month ago

“Good availability of items.”

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Posted 1 month ago

“Arrived quickly, happy to use again.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Heritage Parts Centre is rated 4.5 based on 14,992 reviews