Heritage Parts Centre Reviews

4.5 Rating 13,713 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

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“I have used heritage for several years when I need parts and do not look anywhere else”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“All is ok when i have Got a money, i vođe back buy again. Thanks”

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Posted 3 months ago

“Great place to locate hard to find parts! Prices are a little high but coming out of the UK it's to be expected. Plus ANYTHING you buy nowdays is over priced thanks to bidenomics.”

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Posted 3 months ago

“Great service and fast delivery”

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Posted 3 months ago

“Glow plug relay delivered in excellent time and fabulous customer service”

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Posted 3 months ago

“Sehr empfehlenswert! Teile passen perfekt und gute Qualität.”

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Posted 3 months ago

“I ordered the belt I wanted online pictures show a solid belt when I went to collect belt and shins it was a conventional v belt belt. I said to the man on the parts department this is incorrect he said you will have to return it for a refund while I was standing there then reorder the belt I wanted so I did I went the following day to collect and he gave me the same belt I had to return and pay for again I spoke to one of the sales team who checked the belt to see if it would fit my vehicle and he confirmed it was correct and just the new style belt I took to fit and did not fit my vehicle I was so upset I've put the belt in the bin and ordered from another supplier”

Helpful Report

Posted 3 months ago

Hi John, sorry to hear this. I've checked through the emails regarding this order and can see that our team advised using more shims to accommodate the new design of this belt. Do come back to us on help@heritagepartscentre,com if this has not worked.

Posted 2 months ago

“Excellent service, great delivery, well recommended”

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Posted 3 months ago

“El tiempo en servir 60 días, es excesivo.Los dos últimos pedidos erróneos. Pedidos kit retenes rueda trasera escarabajo. El retén no es el suyo. El segundo pedido la goma pequeña no es la suya.”

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Posted 3 months ago

Lamento su experiencia con este pedido. Póngase en contacto con nosotros a través de help@heritagepartscentre.com para que un miembro de nuestro equipo pueda ayudarle.

Posted 1 month ago

“Alles super.”

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Posted 3 months ago

“Immer wieder gerne”

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Posted 3 months ago

“Great service and a good knowledge of what I needed”

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Posted 3 months ago

“I have used Heritage for quite a few parts for my 1964 Beetle project and found them to be very efficient. Their website is easy to use and I like the fact that for some components, there is a choice of quality. For example, I recently bought some heat exchangers which were marketed as a better grade than the cheaper ones they had, and was very pleased with their quality. I discovered that once an order is placed it is 'locked in' even if it is not going to be dispatched while they are waiting for a part to come in. So be careful here if you want to make any changes in this situation.”

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Posted 3 months ago

“Very happy with this company got my order no problem and on time they didn't have one of the part's in stock and said it would be over a month waiting but when I explained I was in the middle of restoring the car the had it for me in a week”

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Posted 3 months ago

“some parts are of a lower quality than i have prieviously had from you and, as such find them dufficult to fit or they do not meet the standards of the original vw parts.”

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Posted 3 months ago

“This really worked well for me as EU shipping to Denmark worked smoothly and with no extra costs as my item came from Germany (I think)”

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Posted 3 months ago

“Far better quality than other well known kamper And beetle suppliers . Especially for brake , slave and master cylinder Had nothing but issues with four slave cylinders from a well know kamper supplier, Replaced with cylinders from heritage Job done no issues.”

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Posted 3 months ago

“I was continously mucked around with trying to get some very basic trim for my type 2 Kombi. When it comes to knowing left from right not only did I get get sent the wrong part but your photos do not match the descriptions both on your website and on your packaging slips!!!! Same thing happened with big and small, it was ridiculous !!!! Same with giving a review, I have already given one!!!!!”

Helpful Report

Posted 3 months ago

Hi Robert, sorry to hear this. I can see multiple emails from our team regarding the issues you faced and can also see that the team have resolved the issue for you. I am sorry for your experience with this order.

Posted 2 months ago

“Excellent service, fast delivery, snd quality parts ive been buying from them for 20 years on and off and have never been dissapointed with the service and parts i have recieved. Top notch. You get what you pay for”

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Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 13,713 reviews