Heritage Parts Centre Reviews

4.5 Rating 13,713 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

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“Fantastic place to get your Vw parts, great selection at reasonable prices. Very quick delivery too highly recommend.”

Heritage Parts Centre 5 star review on 16th August 2024

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Posted 3 months ago

“Would just be nice to speak to someone when ordering, rather than do it on line,I ended up ordering from just campers in the end”

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Posted 3 months ago

“Very efficient”

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Posted 3 months ago

“It would have been better to talk on phone to get right parts rather than just order off Web sight .but very quick delivery. I tried to get no .but again got no where .”

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Posted 3 months ago

Hi Paul, we operate an online help function that operates in UK business hours Monday to Friday. Please do email us via help@heritagepartscentre.com if you need any advice on future purchases, we have a team of enthusiasts standing by to help you!

Posted 1 month ago

“Very poor customer service”

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Posted 3 months ago

Hi there, sorry to hear this. I cannot see any emails to our customer service team from your email address or order number detail - please do reach out via help@heritagepartscentre.com so one of our team can help address your issue.

Posted 2 months ago

“Great service and great delivery times. 👍”

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Posted 3 months ago

“Parts arrived in NZ within 19 days.”

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Posted 3 months ago

“Difficult to rate this item as it was put on a back order and to date it still hasn't been delivered.”

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Posted 3 months ago

Hi Alan, I can see that the back ordered part on your order was sent on 27th August - sorry about the long lead time on that item.

Posted 2 months ago

“Great place to get any part for your VW and very friendly staff and helpful if you need anything that you're not sure of what to order thay will send you a part number of what part that you want 👍”

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Posted 3 months ago

“I find them very helpfull when you need information . Have very good stock levels so a fast supply, no waiting about”

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Posted 3 months ago

“Always great to deal with. Staff are so nice and helpful.”

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Posted 3 months ago

“Bin sehr zufrieden mit den von Heritage gelieferten günstigen Teilen-Programm vieler Hersteller und dem flotten Versand!”

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Posted 3 months ago

“Fácil de comprar, rápida entrega.”

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Posted 3 months ago

“Ordered my part for next day collection. All good. Forgot about it and they kept it for me for at least 3 weeks. Very happy.”

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Posted 3 months ago

“i have no doubt the parts and the service is fine. but the freight needs to be item spesific in regards to size/ weight / cubic. one size fits all dont cutit. your mob got me twice on previous purchases before i woke up and went local.”

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Posted 3 months ago

“Good selection of quality products for old VW's and good communication for anything on back order.”

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Posted 3 months ago

“Just excellent. Ordering the parts worked fine, found that I had ordered several components erroneously and Heritage Parts didn't hesitate in refunding me so that I could reorder the correct items. Superb service, wouldn't hesitate to use again. Thank you team. Steve”

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Posted 3 months ago

“quick release , good quality”

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Posted 3 months ago

“HAVING ORDERED AND PAID BY PAYPAL I AM STILL WAITING FOR MY ORDER AFTER WEEKS NO CUSTOMER SERVICE WHEN I CALLED AND STORE IS NOW CLOSED FOR BUSINESS, MEANTIME I HAVE LODGED A COMPLAINT WITH BOTH HERITAGE AND PAYPAL TO REDEAM MY MONEY”

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Posted 3 months ago

Hi Robert, I can see my colleague replied to your enquiry on 27th August and she was waiting on a reply from you. I have re-opened your enquiry and we will follow up with you.

Posted 2 months ago

“quality parts with a great service”

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Posted 3 months ago

Heritage Parts Centre is rated 4.5 based on 13,713 reviews