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Heritage Parts Centre Reviews

4.5 Rating 18,569 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
36,724
 Metrics Info
4.5
Based on 18,569 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Anonym
Verified Reviewer
“Bestelle ab jetzt nicht mehr hier. Die Bestellung ist verschollen und den Kundenservice interessiert es wohl nicht.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Great to get proper parts sent over here to the US - thank you!”
Helpful Report
Posted 2 months ago
Carlos
Verified Buyer
“Todo bien, gracias”
Helpful Report
Posted 2 months ago
Matt E
Verified Reviewer
“On 3rd August 2026 I placed an order for some Beetle parts. Some of the parts were on back order saying available in one week. I continued with the order as this would still be within my timescale for having the vehicle back on the road. After still not seeing the back ordered parts yesterday (12th August 2026) I tried to look up a phone number for Heritage Parts only to find there is no customer service phone number and that customers have to email in their query and wait for a response within 24 hours. Today I received a reply from Will T at Heritage stating that the goods were still on back order and my shock absorbers would be another 1-2 months (!!!) and my steering damper would be 2 - 3 weeks (!). I asked Will to cancel these items and send me a refund only to be told that that it won't arrive back in my account for 7 - 10 days. I am beyond frustrated with the service from Heritage and have ordered the parts that are in stock with Just Kampers and are being delivered tomorrow. Be careful using Heritage, their website is not accurate, you can't call them and any refunds will take ages to come back to you - even if it's not your error.”
Helpful Report
Posted 2 months ago
Claus
Verified Buyer
“Havde skrevet en besked til jeres mailadresse, uden svar, det var en negativ oplevelse 😕”
Helpful Report
Posted 2 months ago
James Rodgers
Verified Reviewer
“Over inflated postal charges £12 for an item that Royal Mail charge £3.80 Bad enough the cost of the parts now but you choose to make profit of post. Won’t be using you again.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Good product. Delivered on time”
Helpful Report
Posted 2 months ago
Phillip Sanders
Verified Buyer
“Great products, nice and quick. Good price. Nice to do service with. Will use again, many thanks”
Helpful Report
Posted 2 months ago
S MAIN
Verified Buyer
“Excellent service and range of parts”
Helpful Report
Posted 2 months ago
Luke
Verified Buyer
“Ordered at 1pm picked up at 3pm, very efficient, will use again !”
Helpful Report
Posted 2 months ago
JOSE ROGERIO DA SILVA
Verified Buyer
“Got all my parts on time, even the ones they said were not available”
Helpful Report
Posted 2 months ago
Jillis
Verified Buyer
“Always very good. They got alot old oem parts I need. Although the new oem parts slowly running out everywhere . I still got alot chance to find some here.”
Helpful Report
Posted 2 months ago
Hans Nilsson
Verified Buyer
“Good value for money, the jack works perfect. Quick delivery. A hazzle-free purchase.”
Helpful Report
Posted 2 months ago
Howard Hirst
Verified Buyer
“Great service, and good quality product”
Helpful Report
Posted 2 months ago
Brian
Verified Buyer
“I will recommend all my friends to use heritage parts for blinds for American cars”
Helpful Report
Posted 2 months ago
Lorne
Verified Buyer
“Reliable and quick to send out the bits I needed. As with other classic car parts places I just wish you could pay a flat fee per year for postage.. you tend to find you need another bit and another when you start work …”
Helpful Report
Posted 2 months ago
Timothy James-Hammond
Verified Buyer
“I have used Heritage parts for quite few orders now - I am fortunate to be able to order from them on a several items a month basis. The staff have always been friendly when I have needed help and on one occasion when the part was not quite right a return and refund was easy to arrange. All in all very good service.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“The passenger wing mirror on our T2 recently fell out and smashed everywhere. We decided to replace both wing mirrors and purchased them from here. They were not expensive and were delivered quicker than expected. Thank you once again for your great service.”
Helpful Report
Posted 2 months ago
James Hackett
Verified Buyer
“Great place for parts for older vw. Huge range of parts and efficient delivery”
Helpful Report
Posted 2 months ago
Lasse Sandersen
Verified Buyer
“Great service and competitive pricing”
Helpful Report
Posted 2 months ago
Heritage Parts Centre is rated 4.5 based on 18,569 reviews
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