Heritage Parts Centre Reviews

4.5 Rating 16,676 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 31st January 2026

1245

Anonymous

Anonymous // 01/01/2019

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“Ok transaction”

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Posted 4 months ago

“Haven't received ot yet?”

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Posted 4 months ago

“Often order through these guys as they’re local and quick. I just needed a VW door seal, not necessarily cheap but I was about to drive to Sardinia and had a rainwater leak…. This helped in all manner of ways.”

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Posted 4 months ago

“Reasonable price, good product, slowish to send (3 days or so)”

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Posted 4 months ago

“Still waiting for my parts as they where not send to the correct address and so the package went back. no news no money back”

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Posted 4 months ago

We are sorry to hear this. I can see our team have looked into this and re-directed the order to you.

Posted 4 months ago

“Alles bestens!”

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Posted 4 months ago

“I am a returning classic Beetle owner after a 50 year gap, so needed to re-associate myself with the quirky vehicle and it`s sometimes odd character. The Heritage staff have been incredibly helpful in this process and I am extremely grateful to them. They have allowed me to regain my affection for this amazing motor car and re-kindle our long-lost romance. Thank you for your assistance and patience.”

Heritage Parts Centre 5 star review on 9th October 2025

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Posted 4 months ago

“Required parts easy to find on Web site and order placed. Great communication on status of order, delivery and parts arrived quickly”

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Posted 4 months ago

“Perfect service, perfect product”

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Posted 4 months ago

“Easy to order and 80% per in stock for mk1 golf. Next working day delivery worked very well.”

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Posted 4 months ago

“I still have got my f#@#@@ing ignition from Australia Post”

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Posted 4 months ago

HIi Peter We are sorry to see this. I can see our customer service team are chasing AusPost/UPS about this for you.

Posted 4 months ago

“Excellent product quality, very fast shipment!”

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Posted 4 months ago

“Site easy to use ,products at a good price dispatched and delivered in good time.”

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Posted 4 months ago

“where are the other injector seals?”

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Posted 4 months ago

“Super responsive customer service. I would recommend to people in the UK but not to those in the US due to the expensive extra import fees and expense of shipping in case of need to send the part back.”

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Posted 4 months ago

“Everything you could possibly need delivered very quickly and very friendly and helpful”

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Posted 4 months ago

“Teile bis auf das Nadellager supi. Nadellager musste nachgearbeitet werden. Lieferzeit wie angegeben wurde nicht eingehalten.”

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Posted 4 months ago

“Parts delivered really quickly.”

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Posted 4 months ago

“Swift and orderly delivery of a VW engine pulley. Beefy contraption!”

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Posted 4 months ago

“We ordered and paid for an expansionin tank (Part No SKU 701-121-407/B) for a VW Transporter on the 28th August last and are still awaiting delivery. We were informed a few weeks ago that the tank would be delivered within two weeks - but we have not received the tank. The VW Transporter is off the road and cannot be driven and our customer is becoming very annoyed The order no was #WEBXK280825001164284. Please let me have update by return”

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Posted 4 months ago

Hi Paul, sorry to hear this. We cannot look into this and reply on this review platform I am afraid. Our customer service team are online between 9-5 Monday to Friday via help@heritagepartscentre.com. I will ask one of our team to contact you asap regarding this.

Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 16,676 reviews