Heritage Parts Centre Reviews

4.5 Rating 16,676 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 31st January 2026

1245

Anonymous

Anonymous // 01/01/2019

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“Alles besten geklappt, schnelle Lieferung, Teile Tip Top”

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Posted 4 months ago

“riktigt bra återkoppling samt god service”

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Posted 4 months ago

“Very good communication. Item just as described, reliable shop!”

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Posted 4 months ago

“Very helpful staff, Ryan went above a beyond to get the right part for my Landy to back on the road for a caravan weekend with the family .”

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Posted 4 months ago

“Prompt accurate service”

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Posted 4 months ago

“Bestelling zeer snel ontvangen! Uitermate tevreden.”

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Posted 4 months ago

“Not use again my t4 bumper didn't fit my t4, customer service terrible they weren't interested.”

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Posted 4 months ago

Hi Sue, we have looked into this for you and can only find one email from you asking about the lead time of some back ordered parts - which our team replied to 4 hours later. Please do reach out to us via help@heritagepartscentre.com so we can look again at this for you.

Posted 4 months ago

“Never received items.”

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Posted 4 months ago

Hi David, I have looked into this and can see that you did not receive your order because you refused to pay the customs charge on entry to the US. I can also see that you were refunded for this, in spite of our website terms of business stating otherwise. Please remember for future orders that there are now customs charges on car parts sent from the UK to US and this is the responsibility of the customer, not Heritage Parts Centre.

Posted 3 months ago

“Great service and quick delivery of windscreen seal, good quality product”

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Posted 4 months ago

“There was no sales counter at heritage because they said they were afraid of catching Covid! I only bought what I desperately needed as I was there by siting in my car doing the order on my phone I went to Just Kampers for the rest such had a sales counter and were not too precious to speak to the public !”

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Posted 4 months ago

“Delivery was lost, made a 9 day delay.”

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Posted 4 months ago

“Great products and service”

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Posted 4 months ago

“Good quick service, best place to find parts especially if you cant anywhere else”

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Posted 4 months ago

“Sehr schnelle Lieferung gute Qualität”

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Posted 4 months ago

“Delivery times are unrealistic and no response to correspondence.”

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Posted 4 months ago

Hi Tej, we have looked into this for you. I can see your first message into our CS team at 7:15pm on Friday evening was answered as soon as the team returned to work on Monday morning at 9:13am. Your order was fulfilled in the advertised time, if you require the service to be faster you need to select the express delivery not standard delivery options on check out.

Posted 4 months ago

“Der Schaltknauf ist wertig und liegt gut in der Hand!”

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Posted 4 months ago

“Everything was good apart from charging me twice for for two items ordered on the same day at ten minutes apart”

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Posted 4 months ago

“Excellent service with rapid despatch each and every time”

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Posted 4 months ago

“Perfectly simple to order, parts came in a timely manner, and good quality 5 🌟 from me 👍”

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Posted 4 months ago

“Prodotti di buona fattura. Menomale che esistete.”

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Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 16,676 reviews