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Heritage Parts Centre Reviews

4.5 Rating 18,183 Reviews
87 %
of reviewers recommend Heritage Parts Centre
Company Reviews Product Reviews
36,292
 Metrics Info
4.5
Based on 18,183 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Heritage Parts Centre Reviews
Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Phil Leech Leech
Verified Buyer
“I’ve been using VW Heritage for more than 20 years, and it seems their customer service is not what it used to be. The door was initially lost by DHL, and VW Heritage advised me to chase the courier myself, which I found completely unacceptable. When the door finally arrived a week late, the packaging was open and the door had clearly been dropped in transit, resulting in damage. As it was a special-order item, I chose to repair the damage myself rather than wait for a replacement. Despite the delivery issues, the door itself is very good quality. If you can get it delivered without being damaged, it's an excellent product.”
Helpful Report
Posted 2 months ago
Hi Phil, we are sorry for the issues with DHL here.
Posted 1 month ago
Paul
Verified Buyer
“The go to place for Porsche parts. Excellent no quibble service too.”
Helpful Report
Posted 2 months ago
Tristram Giles
Verified Buyer
“Fast delivery”
Helpful Report
Posted 2 months ago
Marco
Verified Buyer
“Alles bestens!!! Gerne wieder!!!”
Helpful Report
Posted 2 months ago
Kevin Parsons
Verified Buyer
“Just a shame you can’t phone an order as I’m old school but very good service”
Helpful Report
Posted 2 months ago
Adam
Verified Buyer
“Prompt delivery and packaged to protect. Simple to fit and good quality”
Helpful Report
Posted 2 months ago
Lennart
Verified Buyer
“Good product at good price”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Parts ordered for my Type 2 camper arrived exactly as ordered and also in the estimated time frame. I live in NSW Australia, and I am so happy to deal with a supplier that is able to provide quality parts and excellent service internationally. Thank you!”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“I order parts for my 83 Volkswagen rabbit. I spent over $500 so that I would clear the $300 free shipping, only to finally after waiting weeks hear from the shipper DHL that there is a $148 shipping fee. Very disappointed, and feel lied too.”
Helpful Report
Posted 2 months ago
Hi there, I am sorry for any misunderstanding here, but our online order process will not let US customers proceed with their orders until they tick a box stating they agree that they are liable for import shipping costs and must pay them to receive the order. It is impossible for the order to proceed to payment without the customer confirming they have read and agreed this, I am sorry, but we did not lie to you.
Posted 2 months ago
Jason Flores
Verified Buyer
“Brilliant service, prompt delivery.”
Helpful Report
Posted 2 months ago
Richard Ifould
Verified Buyer
“No gasket with a part that would obviously need a gasket & all of your competitors supply a gasket. Poor knowledge, just a parts middle man, which is a shame as I picked you because you have next day delivery. Shame I paid the extra only to be let down and still have a vehicle off the road.”
Helpful Report
Posted 2 months ago
Hi Richard, I can see our team have spoken to you about this. I am sorry for your experience with this order.
Posted 2 months ago
Andrew Clarkson
Verified Buyer
“Quick efficient service.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“First place to go for classic vw parts. Regularly updates on website if out of stock.”
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Posted 2 months ago
Keith
Verified Buyer
“Porsche Windsreen washer pump. Part arrived next day. Perfect fit. Worked well and was far cheaper than other outlets.”
Helpful Report
Posted 2 months ago
Mike
Verified Buyer
“Great service. Very fast delivery. I would definitely use again. Thanks.”
Helpful Report
Posted 2 months ago
Nigel Webb
Verified Buyer
“Surprisingly quick turnaround. Ordered in the afternoon, delivered next morning 👍”
Helpful Report
Posted 2 months ago
Jürgen
Verified Buyer
“Perfekt. Danke”
Helpful Report
Posted 2 months ago
Simon
Verified Buyer
“Great service at the right price from the other side of the world . Tracking info was great too. Price was almost 60% of local price for the same product”
Helpful Report
Posted 2 months ago
David
Verified Buyer
“Fast delivery, good communication with delivery updates. Part looks good quality, fitted new bottom runner with no issues.”
Helpful Report
Posted 2 months ago
Miguel
Verified Buyer
“Todo perfecto. Hubo un problema con el primer envío pero me dieron una solución rápidamente. Además el producto es acorde a la descripción.”
Helpful Report
Posted 2 months ago
Heritage Parts Centre is rated 4.5 based on 18,183 reviews
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