Heritage Parts Centre Reviews

4.5 Rating 13,714 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

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“Been using heritage for many years on different projects. Their parts are good quality at reasonable prices. They are also very good at answering questions and even giving advice.”

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Posted 4 months ago

“Ordine consegnato rapidamente”

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Posted 4 months ago

“Just wanted to say thanks to Clare for helping me get a replacement Electric Charging Unit for my ID.3, I felt very looked after and whole thing took much less time than I was expecting! thanks again, Dann”

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Posted 4 months ago

“I also orded some wheel nuts at the same time as the roofrack. Thhe roof rack arrived, but not all my wheel nuts. I have emailed you guys. but no one has got back to me. I needed x20 wheel nuts but the box was damaged and there was only x17 wheel nuts.”

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Posted 4 months ago

Hi David, sorry to hear this. One of our Customer Service team will be in touch via email to get those missing wheel nuts out to you.

Posted 4 months ago

“Would I Shop with you again, I Very much Doubt it. I paid a Lot of £££££ for a Cheap item. The item I Thought I was buying Did NOT arrive. What Did Arrive was a Cheap Made in China/Britpart part That's Now sat on the Shelf with a Do Not use on it. So No Not at All. Ever.”

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Posted 4 months ago

Hi Andy, I am sorry for your experience. I can see that we have reported your feedback about website images to our product team.

Posted 4 months ago

“Lieferung erst nach Reklamation.”

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Posted 4 months ago

“I would’ve preferred to speak to someone in person rather than through email.”

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Posted 4 months ago

Hi Garry, thank you for your review - we are sorry but our email responses have proved more effective than phone lines; we are constantly looking at how we service our customers but it is difficult to provide 24-7 phone support. Would an online 24-7 support chat help?

Posted 4 months ago

“Expensive to shop for small items like oil seals and the like, up to 50 per cent postage on top. Best to place a bulk parts order. Have a look on EBay as they sell items there often at nil postage.”

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Posted 4 months ago

“Good fast delivery. Only draw back would be that email enquiries take to long to respond and some part numbers don't correspond, one seal package was opened other than that I would highly recommend Heritage Parts Centre.”

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Posted 4 months ago

“Well packaged and quick delivery”

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Posted 4 months ago

“Parts arrived in good condition and work well”

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Posted 4 months ago

“............ See”

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Posted 4 months ago

“I always get a fast efficient service from Heritage. A great company clearly run by enthusiasts for enthusiasts!”

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Posted 4 months ago

“Excellent sales support and quality items!”

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Posted 4 months ago

“I have been their customer for several years now and have never had es like I used to have with GSF or Euro Car Parts. I currently have a 1977 Scirocco that is in a slow process of restoration. Heritage has been an excellent resource but obviosly there are things that don't exist anymore! I used to have a Mk2 Golf Diesel as well that I got parts from Heritage as well. My only regret is that they shut down the phone line; "we" as owner/keepers don't have access to the old fashioned blue-prints and locate part numbers, etc.”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“Very satisfying people to deal with good parts efficiently delivered”

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Posted 4 months ago

“Super good. Im happy with product”

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Posted 4 months ago

“Very good parts on offer and well described”

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Posted 4 months ago

“Gewoon zoals het hoort”

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Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 13,714 reviews