Heritage Parts Centre Reviews

4.5 Rating 14,527 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 19th April 2025

Andreas Engeloch

Heritage Parts Centre 5 star review on 14th April 2025

Dave Armstrong

Heritage Parts Centre 5 star review on 13th April 2025

Benjamin

Anonymous

Anonymous // 01/01/2019

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“EXCELENTE EN REPUESTOS”

Helpful Report

Posted 4 months ago

“part arrived quickly and well packed”

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Posted 4 months ago

“Normaly realy satisfied but was sent wrong parts and unable to send back to get refunded or correct the order”

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Posted 4 months ago

“Very fast service, the parts for my Splitscreen VW are always of high quality, thank you guys.”

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Posted 4 months ago

“Totally Brillant”

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Posted 4 months ago

“Easy to navigate website, good quality products, reasonably priced, very fast shipping, Will definitely be purchasing parts through Heritage Parts again”

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Posted 4 months ago

“Quick postage happy customer”

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Posted 4 months ago

“Ordered an incorrect part and cancelled the order. Heritage provided great customer service in refunding me the costs. Parts reordered quick delivery and genuine parts.”

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Posted 4 months ago

“Worst customer service and wait times I have ever experienced. Never again.”

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Posted 4 months ago

Hi John, sorry to hear this. I can see that you ordered a Special Order item - these are items that we do not keep in stock as they are ordered direct from the manufacturer for you. The reason for this is the lead time and in this case, specialized products.

Posted 3 months ago

“Buen servicio y mejor producto, muchas gracias!!”

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Posted 4 months ago

“I was a little disappointed in this transaction. I asked about the details of this lens to make sure it would fit my car and all I got in response was copied from the description available on the part page. No measurements nothing more than I could see by looking on the web page. This states, not for cabriolet models with clipper kit or mk2 golf with big bumpers. I have a mk1. Should fit. Vehicle match is Rabbit Mk1. That's what I have. I decide to give it a shot and purchase the lense. The description says "unit of sale each" so I buy two one for the left and one for the right. What I receive is two sets of lenses that don't fit. Return shipping is over $100 I spent over $100 originally. (I'm in the USA) so now I'm out over $200 for lenses that dont fit my car.”

Helpful Report

Posted 4 months ago

Hi Lee, sorry to hear this. Please reach out to our customer service team via help@heritagepartscentre.com so we can look into this for you.

Posted 3 months ago

“Cant be trusted poor communication, promote discount codes which cant be used At least with other suppliers of AirCooled parts you can actually speak to someone on the telephone and give you advice”

Helpful Report

Posted 4 months ago

Hi Rob, sorry to hear your feedback here. I can see from our email traffic that there was an issue with a missed discount code; but after the period of the code had expired the promotion then carried on and went into the full Black Friday discount which was a website-wide discount. As we advised on email, sometimes these emails can fall into junk folders but there was no detrimental effect for you, there was still discount on the website prices for Black Friday for you to utilize.

Posted 4 months ago

“Bin mit dem Produkt sehr zufrieden, schnelle Lieferung, gerne wieder”

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Posted 4 months ago

“Heritage Parts are always there to assist in sourcing spares for your beloved VW. Great Company. Thank you.”

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Posted 4 months ago

“Brilliant”

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Posted 4 months ago

“All great - order delivered really quickly”

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Posted 4 months ago

“I thought the service was good, the only thing that annoyed me somewhat was getting an email the next day advertising 20% black Friday sale, as it turns out I don't require any more parts and could have delayed my order had I realised black Friday sales were imminent. Regards Greg”

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Posted 4 months ago

“Easy ordering and great service, very quick delivery.”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“Great place to find parts not available in the United States, but freight is very expensive. So I will only buy if parts are totally not available here.”

Helpful Report

Posted 4 months ago

Heritage Parts Centre is rated 4.5 based on 14,527 reviews