Heritage Parts Centre Reviews

4.5 Rating 14,245 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 9th March 2025

Mohd Junaizee Mohd Noor

Heritage Parts Centre 5 star review on 27th February 2025

Marcus Langer

1120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“I've been very happy with all aspects of Heritage Parts Centres business. Especially as I'm on the other side of the world!”

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Posted 2 years ago

Thanks for the great review Chris!

Posted 2 years ago

“Thank you so much for the very friendly and quick response to my questions, prior to placing my order.”

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Posted 2 years ago

“One of my headlight buckets was squashed like it had been stood on. Long lead time for the products but is understandable given the current supply constraints”

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Posted 2 years ago

“Yes arrived on time and packaging was pretty good too!”

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Posted 2 years ago

Thank you for 4 stars!

Posted 2 years ago

“Great parts catalog, awesome service”

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Posted 2 years ago

“One part was out of stock of my order and was not included in the parcel I received and I found out when I received the parcel and I got in touch with the company and a refund was done. It also took 20 days to receive the parcel. Regards”

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Posted 2 years ago

“Had a problem with parts delivered, but quickly and easily resolved, concluded by next day, can't argue with that, Good prices, good parts, good staff,”

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Posted 2 years ago

Thanks for the positive review Lee, really pleased to hear your issue was resolved so quickly for you.

Posted 2 years ago

“Easy to deal with, parts arrived well packaged and on time.”

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Posted 2 years ago

Thanks for your review, great to hear that you are one satisfied customer!

Posted 2 years ago

“Buena calidad, quedó perfecto, entrega correcta.”

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Posted 2 years ago

“Nach dem meine Bestellung in Vergessenheit geraten war, habe ich eine Erinnerungsmail geschrieben. Die Lieferzeit war ab da i.o. Gute Kommnikation und gute Ware. Danke”

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Posted 2 years ago

“Mostly good, only one of my taillights is completely different from the other one 🥴”

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Posted 2 years ago

“Always spot on with information and advice, whenever I've had a problem. Parts ordered through there extensive catalogue, are of very good quality. Keep up the fantastic work Guys. Cheers.!!! 🍻”

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Posted 2 years ago

“Hello, My order could not pass Customs in Mexico, since only a sample of 2 square meters of fabric is allowed, DHL made the return to you, and I still have no news of the return process.”

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Posted 2 years ago

Hi Alfredo I am sorry for the issues you've experienced. I can see that my colleague messaged you at the end of July to confirm your refund, if you have any further issues please contact us via help@heritagepartscentre.com

Posted 2 years ago

“This was my first order with this company, delivery was slower than expected, the 'in stock' items ordered took over a week to be delivered, one of the items (£160) had parts missing, contacted them twice by email and received automated ticket numbers but no reply to the query, third contact was by telephone and the matter was resolved, apparently the manufacturer had altered the specification as to what was included and Heritage hadn't altered the description on their website, (nearly a month on and it is still showing the wrong description), credit where it's due though, Heritage did send on the missing parts very swiftly.”

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Posted 2 years ago

Hi Fiona, Thank you for your purchase and review, I am sorry to hear that your experience was not 100%. We strive to meet that goal but sometimes we just get it wrong. Thank you for the heads up that the description still has not been changed, I will ensure that this is amended ASAP. Thanks.

Posted 2 years ago

“A bit busy as short opening times but staff are very professional and helpful.”

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Posted 2 years ago

“Product as described and good communication but delivery costs not competitive compared to Royal Mail and made part expensive.”

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Posted 2 years ago

“Nice sparepart for vw👌🏻”

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Posted 2 years ago

“It’s been 2/3 weeks and I still awaiting a refund on an order I mistakenly made. I made another order which was prompt and correct from my part and yourselves which I’m very happy with. Would be nice to receive an update on my refund though?”

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Posted 2 years ago

Hi Shaun, Thank you for your review. I can see that we have received your return back and a full refund has been made to you now. Please use the contact form on our website to let us know if haven't received this back to your credit card. Thanks.

Posted 2 years ago

“Being a returning to vw beetle 1303, it would have helpful to know which shim part went where on the front seat.”

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Posted 2 years ago

“Looks good”

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Posted 2 years ago

Heritage Parts Centre is rated 4.5 based on 14,245 reviews