Heritage Parts Centre Reviews

4.5 Rating 13,730 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

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“The undertray was thin flimsy plastic.... It was a nightmare to fit too because none of the holes lined up.... Wasn't expecting to have to modify the window wind deflectors either! Thought they were Helo ones too!! Bit disappointed in all”

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Posted 7 months ago

“Was soll ich bewerten, was ich nicht gekauft habe?”

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Posted 7 months ago

Es tut mir leid, aber unsere Aufzeichnungen zeigen, dass Sie am 13. März eine Bestellung bei uns aufgegeben haben. Diese Einladungen zur Bewertung werden beim Kauf automatisch anhand der Bestellnummer erstellt.

Posted 7 months ago

“Tout est ok à la livraison.”

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Posted 7 months ago

“What are you waiting for order your parts now. Best place to get LandRover parts”

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Posted 7 months ago

“Good quality, good price, good service. I only wish more Porsche parts were available.”

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Posted 7 months ago

“Item went to a previous address by mistake maybe 2 months ago. I was advised by support at the time I could change the address with the courier. This wasn’t actually possible. With probably just have to re-order”

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Posted 7 months ago

“Due to the decline of readily available parts from the National parts suppliers,Heritage have become our go to for the few older vehicles we maintain, the parts are always good quality and a rapid delivery service.”

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Posted 7 months ago

“Site needs more work on parts I told I ordered the wrong part and mail back is kind of bully so didn't send back vw brickwerk better”

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Posted 7 months ago

Hi Barry, sorry to hear this. I can see my colleague emailed back and gave you information on the correct part to order and also created a return with instructions on how to return it. We're happy accept the return for refund if you still wish to send it back?

Posted 7 months ago

“Great service. Perfect parts. Thank You!”

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Posted 7 months ago

“Sehr guter Service und schnelle Lieferung.”

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Posted 7 months ago

“All of the parts I have ordered have been excellent!”

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Posted 7 months ago

“Great packaging meant the part arrived un-damaged Great work”

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Posted 7 months ago

“Bring back the phone lines .”

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Posted 7 months ago

Hi David You can always contact our Customer Service team via help@heritagepartscentre.com, it's a faster response and you don't have to wait in a call queue.

Posted 7 months ago

“Very efficient with my order, but could do better with communication, such as a dedicated number to call. I miss going to VW heritage and buying direct from the (now defunct) shop.”

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Posted 7 months ago

“Hi, unfortunately the replacement door handle and lock for T4 you supplied did not fit at all. Not only that but the materials were so poor that the lever on the mechanism snapped off under no pressure at all. I was ignoring the review emails but you did keep sending them.”

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Posted 7 months ago

Hi there, we are sorry to hear this. I have checked our coms channels and cannot see that you've raised an issue under this order number, so please do contact us via help@heritagepartscentre.com and our team will find a solution for you.

Posted 7 months ago

“Excellent service, fast delivery & responsive customer service, thank you!”

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Posted 7 months ago

“No llego ningún tornillo. pague como 80 euros entre 3 productos diferentes, para nada… Los tornillos no llegaron, manetas solo me mandaron 1 cuando pedí 2 y los bolsillos de almacenamiento no me valen.”

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Posted 7 months ago

Lamento su comentario. Mi colega le envió un correo electrónico en el momento del pedido para notificarle que algunos de los artículos de su pedido, como los tornillos, se enviarían en un paquete aparte. Si necesita más ayuda, póngase en contacto con nosotros a través de help@heritagepartscentre.com.

Posted 7 months ago

“Excelente servicio lo único que mejoraría sería que colocarán en stock lo que realmente tienen disponible de resto me gusta mucho y seguiré comprando cada vez que pueda”

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Posted 7 months ago

“Good service and delivery excellent”

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Posted 7 months ago

“Unable to see anyone at Shoreham-canno just buy over counter.Parts have become very expensive”

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Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 13,730 reviews