Heritage Parts Centre Reviews

4.5 Rating 13,726 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

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“Fast and efficient”

Helpful Report

Posted 7 months ago

“Good stuff all fitted perfectly works as expected”

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Posted 7 months ago

“Part is good and received it quickly very satisfied”

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Posted 7 months ago

“First class parts and service can't fault them.”

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Posted 7 months ago

“I have purchased a few items from heritage. Good selection and no problem shipping to the USA.”

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Posted 7 months ago

“Very strange your customer survey ask a how I communicated with Heritage and includes “telephone” as an answer???? Would recommend you back telephone support to actually be able to provide customer service!”

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Posted 7 months ago

“Hi, sorry for my late reply. Item delivered on time, no boxed items just plastic bags in a packet. The plastic bag holding the wiper arms was open (torn open) at one end (a returned item?) The passenger side arm has paint finish damage to the blade connector end (photo not brilliant) which I guess will corrode in no time, black wipers and black coach work make it stand out. Shame, i realise this item is not OEM, but for £125 I would expect them to arrive undamaged. Over to you. Thanks. Alan”

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Posted 7 months ago

“Data base has improved so most items can be found . Postage is reasonable. However it is a pity that you have got rid of a real person to talk to .”

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Posted 7 months ago

“It has been impossible to communicate with someone in real time. Why dont you publish your telepnoe number on your website or emails? The time it has taken your warehouse to ship the item was excessive and trying to get help with a claim to Royal Mail after my item was sitting with them for almost 10 days was useless. Honestly its a shame that your customer and handling services arent better...”

Helpful Report

Posted 7 months ago

Hi Jaled, sorry to hear this. We are unable to influence Royal Mail waiting times but we have fed this back to our warehouse staff and will do better next time. Real time communication is difficult when you operate a UK based team and are dealing with customers in multiple time zones, so for reasons of time and speed we operate online only.

Posted 6 months ago

“Prompt delivery. No probs with parts (garage seemed happy with them) Would use again.”

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Posted 7 months ago

“Buen día, todavía no recibo el pedido.”

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Posted 7 months ago

“Nice product but terrible shipping + duty Charges”

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Posted 7 months ago

“Ordered my floor pans got to me no problems along the way”

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Posted 7 months ago

“I would if you send my orders to the right address and not across town.”

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Posted 7 months ago

“Parts were a very poor fit. I had to take to the mudflaps with an angle grinder to make them fit.”

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Posted 7 months ago

Hi Chris, sorry to hear this. I have passed this on to our product team. In future do contact us about fitment issues and one of our team can advise you as to best way forward.

Posted 6 months ago

“Excellent service”

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Posted 7 months ago

“I've ordered a few times from Heritage and emailed them questions. I've been very happy with my experiences with them. Friendly, helpful replies and fast shipping. Keep up the good work.”

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Posted 7 months ago

“The undertray was thin flimsy plastic.... It was a nightmare to fit too because none of the holes lined up.... Wasn't expecting to have to modify the window wind deflectors either! Thought they were Helo ones too!! Bit disappointed in all”

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Posted 7 months ago

“Was soll ich bewerten, was ich nicht gekauft habe?”

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Posted 7 months ago

Es tut mir leid, aber unsere Aufzeichnungen zeigen, dass Sie am 13. März eine Bestellung bei uns aufgegeben haben. Diese Einladungen zur Bewertung werden beim Kauf automatisch anhand der Bestellnummer erstellt.

Posted 7 months ago

“Tout est ok à la livraison.”

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Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 13,726 reviews