Heritage Parts Centre Reviews

4.5 Rating 18,762 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th November 2026

Heritage Parts Centre 5 star review on 13th August 2026

Jay

1284

Anonymous

Anonymous // 01/01/2019

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“Super responsive customer service. I would recommend to people in the UK but not to those in the US due to the expensive extra import fees and expense of shipping in case of need to send the part back.”

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Posted 1 year ago

“Everything you could possibly need delivered very quickly and very friendly and helpful”

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Posted 1 year ago

“Teile bis auf das Nadellager supi. Nadellager musste nachgearbeitet werden. Lieferzeit wie angegeben wurde nicht eingehalten.”

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Posted 1 year ago

“Parts delivered really quickly.”

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Posted 1 year ago

“Swift and orderly delivery of a VW engine pulley. Beefy contraption!”

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Posted 1 year ago

“We ordered and paid for an expansionin tank (Part No SKU 701-121-407/B) for a VW Transporter on the 28th August last and are still awaiting delivery. We were informed a few weeks ago that the tank would be delivered within two weeks - but we have not received the tank. The VW Transporter is off the road and cannot be driven and our customer is becoming very annoyed The order no was #WEBXK280825001164284. Please let me have update by return”

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Posted 1 year ago

Hi Paul, sorry to hear this. We cannot look into this and reply on this review platform I am afraid. Our customer service team are online between 9-5 Monday to Friday via help@heritagepartscentre.com. I will ask one of our team to contact you asap regarding this.

Posted 1 year ago

“Fast and easy”

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Posted 1 year ago

“all good - spot on as usual”

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Posted 1 year ago

“Prices are ok, if you need a price match they will do it but it takes 10 days. In fact any service help ticket takes about 8 -10 days. The problem is that the first response is in about 24 hours, then they provide one piece of help, so you respond immediatley and then your help ticket goes to the bottom of the list. So next response will be another 24-48 hours (no weekends) and this goes on and on and finally after ten days you get a complete answer. I've now had three different orders all over 500eur and each order goes like this.... If you can hire more service advisors this would help! on my last two orders it wasnt worth the wait and I ordered half the parts from the other providers (Meca, Dream etc). There is no phone number for europe and there is no live chat in Europe... not on my three browsers.”

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Posted 1 year ago

“I was happy with the prompt service and communication.”

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Posted 1 year ago

“El pedido llegó en las condiciones que se especificaba y en el tiempo estipulado Muy bien!”

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Posted 1 year ago

“Compré una snorkel Terrafirma y fue donde más barato lo encontré,envío bastante rápido.”

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Posted 1 year ago

“excellent service, quality parts and prompt delivery thank you”

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Posted 1 year ago

“Das bestellte Ersatzteil hat hervorragend gepasst”

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Posted 1 year ago

“Having owned and loved T3 Westfalia's for over 30 years in the US, I have struggled with the terrible stock headlights. Heritage to the rescue, I can finally see at night with their H4 conversion. Initially there was an issue with one of the lights. I feared that buying from the UK might make the replacement difficult. Heritage resolved the issue quickly and professionally. I highly recommend Heritage Parts Center and will be buying from them in the future. USA buyers fear not!”

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Posted 1 year ago

“On time and as described”

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Posted 1 year ago

“Immediate response to my questions. Perfect comunication about the shipment.”

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Posted 1 year ago

“Very quick and efficient service allowing my damaged window to be replaced quickly. Thank you”

Heritage Parts Centre 5 star review on 6th October 2025

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Posted 1 year ago

“Es war alles gut, bis auf die lange Wartezeit.”

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Posted 1 year ago

“great products and great service”

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Posted 1 year ago

Heritage Parts Centre is rated 4.5 based on 18,762 reviews