Heritage Parts Centre Reviews

4.5 Rating 16,679 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 16,679 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 31st January 2026

1245

Anonymous

Anonymous // 01/01/2019

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“Part was as describe and of good mayerial as all Flat4 items”

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Posted 5 months ago

“Being a VW addict I am pleased I found HPC. The growing range of products helps keep my VW's working.”

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Posted 5 months ago

“Excellent helpful advice”

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Posted 5 months ago

“Never received it I received a part I did not order some sort of indicator stalk When contacting not heard anything back other than to take pictures of the box which is empty and in the bin every other part was fitted and arrived this gasket never showed up offered to send the indicator stalk back and it was like 10x the price of this £3.50 gasket but not heard anything since been buying from here for about 10+ years and got to say this has been the worse experience I’ve ever had over a little gasket”

Helpful Report

Posted 5 months ago

Hi Danny, Sorry to hear this. I can see the email trails between the team and you where they asked you for images of the box and what you'd received so they could take it further. You may have missed this, but they received no reply from you. Sorry about that.

Posted 4 months ago

“Parts arrived quickly and the right parts”

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Posted 5 months ago

“Heritage Parts asks me ti review them even before the materials have been shipped. And that shipment did not yet happen 4 weeks after order. It is impossible to deal with such leadtimes in a professional restauration practice. If you want to be truly a European player, you need to undouble your warehouse between UK and the continent.”

Helpful Report

Posted 5 months ago

Hi Paul, we are sorry for lead times, this is why our website is asking you to review products that have not been shipped yet. We do have a warehouse in the EU and usually our lead times are either very short or non-existent because we have the items in stock.

Posted 4 months ago

“Great service and knowledgable staff”

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Posted 5 months ago

“Excellent service - very prompt. Ordered from Australia and arrived within 10 days.”

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Posted 5 months ago

“Very good service”

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Posted 5 months ago

“Prompt delivery and good quality products”

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Posted 5 months ago

“Now ordered twice for parts for my 2002 VW T4 and both times the items arrived very quickly. An extremely efficient organisation.”

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Posted 5 months ago

“Alles bestens”

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Posted 5 months ago

“Good quality easy to fit”

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Posted 5 months ago

“Alles bestens. Bestellung und Lieferung waren ohne Probleme. Gerne wieder.”

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Posted 5 months ago

“As per usual..heritage parts came through..i was stuck in Newcastle..with a busted header tank screw top..one was sent out...sorted!!!”

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Posted 5 months ago

“Schnelle Lieferung. Das bestellte Teil passt.”

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Posted 5 months ago

“Guten Tag, Ehrlich gesagt bin ich etwas enttäuscht. Lieferung und Zustand des gelieferten Paket's war alles in bester Ordnung. Nur hab ich bessere Qualität beim Blech erwartet. Am Ende ist es der Blechhersteller der für alle Marken Reparaturblech anbietet nur das ich hier ca. 40% mehr bezahlt habe. Finde ich leider nicht wirklich gut.”

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Posted 5 months ago

“First Rate & suprisingly quick considering it came to the US from the UK”

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Posted 5 months ago

“Good, however received bag of parts DFS-FASTSET-LH 25 PCS. Have no idea what these are for?”

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Posted 5 months ago

“Hat alles super geklappt, top Qualität”

Helpful Report

Posted 5 months ago

Heritage Parts Centre is rated 4.5 based on 16,679 reviews