Heritage Parts Centre Reviews

4.5 Rating 14,532 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 14,532 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 20th April 2025

1140

Anonymous

Anonymous // 01/01/2019

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“Would definitely order again 100%! Painless even with me being located in Hawaii”

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Posted 6 months ago

“perfekt og hurtig levering”

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Posted 6 months ago

“great service always”

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Posted 6 months ago

“Fast service, good and reasonable priced parts. I wil be using them again.”

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Posted 6 months ago

“I have not received the product yet”

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Posted 6 months ago

Hi Harri, please do reach out to our customer service team via help@heritagepartscentre.com so they can look into this for you.

Posted 5 months ago

“First class service would use them again”

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Posted 6 months ago

“The customer service is not that great. It seems that the employees, or the hired service centre, are just order takers and do not make a customer feel taken care of. They are more likely to just say sorry we can't do that. For example when I had placed my recent order and I realised I forgot to add an important part to the order and I did not want to initiate another shipping charge for this super light weight item. 1st there was no way to edit my order after placing, nor was there a way to cancel it. (think of Amazon, as they have these options). I called to ask someone if they could help and the answer I received was. "No we can't change orders once they have been placed." I ended up writting back again and someone bent the rules and sent me a link to pay for just the part I missed and add it to the order. Yeah! On this same order there was a wrong item that arrived a dual jet nozzle for the windshield washer on an early beetle. The correct item as shown in the photo for the item ordered is a tear drop shape, and what came was more of an oval shape (different part from later beetles). I have not initiated the refund on this yet, as there is still an item that is outstanding from this order the Bonnet Crest Seal Set SKU: 113-853-611 Backorder Special Order - delivery 12 weeks This item has never shipped yet I received this survey as if the order is completed.”

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Posted 6 months ago

“wide selection, fair price, fast shipping”

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Posted 6 months ago

“Hat alles super geklappt. Die Qualität ist auch sehr gut. Stimmt alles.”

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Posted 6 months ago

“Spot on as always!! Super fast delivery too!!”

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Posted 6 months ago

“Good stuff and well priced”

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Posted 6 months ago

“Excellent service.will buy from you again.”

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Posted 6 months ago

“Artikel wurde noch nicht geliefert.”

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Posted 6 months ago

“I didn't recived it yet”

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Posted 6 months ago

Hi Juan, sorry to hear this. I can see that our Customer Service Team have spoken to you via email and dealt with this for you.

Posted 5 months ago

“Excellent Service, parts seem very good.”

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Posted 6 months ago

“Schnelle Lieferung, guter Preis. Qualität augenscheinlich dem Preis entsprechend”

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Posted 6 months ago

“No contact after receiving wrong part and I’ve n my ade contact but no correspondence from them in regarding what I should do with it”

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Posted 6 months ago

Hi Scot, I can see we replied to the enquiry to you sent us on Sunday at 10am Monday morning outlining how to return unwanted items. Do check your spam or junk folders if you have not received our reply.

Posted 5 months ago

“A very efficient and prompt service”

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Posted 6 months ago

“Ho recentemente fatto un nuovo ordine di ricambi per il mio Bus Bay T2 e posso solo dire che si riconfermano ad alta efficienza! È l'ennesimo ordine che faccio nel tempo e la situazione rimane inalterata: ottimi ricambi, ricambi a 360°, ottimi prezzi e non prezzi fatti per approfittare ed inoltre un sito intuitivo e di facile navigazione. Sono estremamente soddisfatto lo consiglio!”

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Posted 6 months ago

“Quick delivery to Australia & very helpful & quality parts 👍 Thanks 🙏”

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Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 14,532 reviews