Heritage Parts Centre Reviews

4.5 Rating 13,713 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1077

Anonymous

Anonymous // 01/01/2019

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“Great place to get hard to find parts Very fast shipping an excellent experience”

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Posted 2 months ago

“Top Abwicklung,fairer Preis.Uneingeschränkt weiter zu empfehlen!”

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Posted 2 months ago

“Corectos y preocupados para recibir el pedido.”

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Posted 2 months ago

“Good supply and great support when needed!”

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Posted 2 months ago

“No one to talk to about specialist parts or to get a quick quote for a customer I think you need a technical help line”

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Posted 2 months ago

Hi Matthew, we do have a team of customer service and product specialists available online within UK business hours Monday to Friday waiting to answer any questions about parts or cost. Just email us via help@heritagepartscentre.com and we will get back to you.

Posted 2 months ago

“Left off my order and couldn’t contact anyone by phone! Sent many emails and messages before it was resolved. Wheel trims are ok but certainly not a perfect fit”

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Posted 2 months ago

Hi there, I can see that my colleagues replied to your request for information about the items on your order that were not in stock and due to follow, I am glad to see that they dealt with this and got it resolved for you. Our apologies for your experience on this occasion.

Posted 1 month ago

“I visited Heritage Parts Centre web site looking for a heater matrix for a Porsche 924, the part wasn't in stock but I could register that they would let me know when the part was back in stock. A few weeks later I received a message saying the part was in stock, I paid for the part and received it a few days later. I can't fault their service and will buy from them again”

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Posted 2 months ago

“Was bent and dented”

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Posted 2 months ago

Hi there, I am sorry to hear this. Please let our Customer Services team know via help@heritagepartscentre.com so they can help you resolve this issue.

Posted 1 month ago

“Schnelle Lieferung, Produkt wie beschrieben, alles top.”

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Posted 2 months ago

“I could not find this particular part in Australia, ordered it from Heritage parts centre and it arrived within a week. Very happy with their service”

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Posted 2 months ago

“Alles zu meiner Zufriedenheit.”

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Posted 2 months ago

“super Teil,alles bestens”

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Posted 2 months ago

“All parts ordered were as described and of quality build , very fast delivery from UK to Australia.excellent”

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Posted 2 months ago

“Took 4 months to come”

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Posted 2 months ago

Hi there, sorry to hear this. I have looked into your order and can see that our team emailed you on receipt of the order detailing that the item you ordered was a special order item that we order on demand from the suppliers and they informed you as to the lead time. I am sorry that these items are only available on this basis and the lead time is 6 weeks, but the order was fulfilled within 7 weeks of placing, a week longer than the product page stated. Do please accept our apologies for this order taking longer than it should.

Posted 2 months ago

“Very prompt service”

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Posted 2 months ago

“Awesome parts for my VW splitscreen, super fast delivery, thank you!”

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Posted 2 months ago

“Great service.”

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Posted 2 months ago

“Bisher mit allen Bestellungen zufrieden, gute Qualität, schnelle Lieferung.”

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Posted 2 months ago

“Good choice of parts for your vintage car”

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Posted 2 months ago

“Incorrect part numbers put on the box. Part number on the box matched what was online however the part inside the box was completely incorrect. The customer service to rectify this was sub par. The process took far too long to rectify.”

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Posted 2 months ago

Hi Jacob, I am sorry for the mislabeled part delivery. I can see that the CS team did reply as quickly as they can but they also had to investigate the issue with our warehouse team which led to a time lag.

Posted 2 months ago

Heritage Parts Centre is rated 4.5 based on 13,713 reviews