Heritage Parts Centre Reviews

4.5 Rating 13,731 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

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“My buying experience with heritage is a mixed bag. Several years ago the experience was good when the phone lines were open you could phone, discuss the parts wanted and get them within the next couple of days. Now even though I use part numbers the last couple of orders have had a mix of the right and wrong parts. Again previously you could ring and arrange a return, now with email the only option it takes to long. Finally my last order took nearly a fortnight to arrive, again this has happened several time. All this now makes AUTODOC my first option for parts where previously it was heratage.”

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Posted 8 months ago

“Would be nice to be able to turn up on a Saturday and buy goods”

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Posted 8 months ago

“Good - delivery was quick”

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Posted 8 months ago

“Great turnaround for shipping. Thank you very much!”

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Posted 8 months ago

“Site didn't tell me item was out off stock. Sent an email, quick response and great service. Good experience after all.”

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Posted 8 months ago

“Fantastic service and fast delivery on parts I've ordered but unfortunately not much available for my Mexican beetle.”

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Posted 8 months ago

“Fast delivery & no nonsense shopping. Only thing was I was after a radio face plate & couldn’t change one selected as it was out of stock & tried to pick another in stock. Not sure what went wrong as haven’t had a issue before”

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Posted 8 months ago

“Quality spares at reasonable prices”

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Posted 8 months ago

“genial estupendo”

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Posted 8 months ago

“Very happy with everything.”

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Posted 8 months ago

“Heritage a great but I don’t like that after every order I get two emails asking me to fill out this form.”

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Posted 8 months ago

“i am pleased with the steering wheel . The only thing isthat the badge in the middle keeps falling off. I have to keep it on with tape ...”

Heritage Parts Centre 5 star review on 8th March 2024

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Posted 8 months ago

“Throughly recommended, keeping my Golf alive, good parts selection and quick postage etc…”

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Posted 8 months ago

“Ottimo sito dove acquistare ricambi... Puntualità e serietà.. Ottima esperienza”

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Posted 8 months ago

“I chose this company as the reviews looked good. Like so many things in life you only see true colours when something goes wrong, and in the case heritage colour was brown. I received a terribly made panel which did not fit correctly . I emailed and got an initial response then all subsequent emails ignored. I’ve now had to order a panel from another supplier and disappoint my customer with a delay.”

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Posted 8 months ago

Hi there, I am sorry to hear this. I have looked into this and can see that the team have replied and offered a solution. You ordered a pattern part not a genuine one and as we say on our website, sometimes these parts need fettling to fit.

Posted 8 months ago

“Alles wie erwartet. Die Bewertung kam früher als die Lieferung.”

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Posted 8 months ago

“I found your company on the internet and I don’t usually buy from the UK but after this experience I will definitely buy again .I’m only disappointed in myself that I didn’t find you earlier. Your service is brilliant .the delivery time was outstanding..I couldn’t be happier..oh and the quality of the parts was magnificent. Thank you very much”

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Posted 8 months ago

“you always carry a good range of parts, your service is usually prompt but your freight charges are a killer.”

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Posted 8 months ago

“Always my first choice for parts. Excellent service good range of parts. Great warranty service fast delivery.”

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Posted 8 months ago

“Excellent Service”

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Posted 8 months ago

Heritage Parts Centre is rated 4.5 based on 13,731 reviews