Heritage Parts Centre Reviews

4.5 Rating 13,735 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 13,735 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 22nd November 2024

1078

Anonymous

Anonymous // 01/01/2019

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“Un acquisto molto buono. Sono soddisfatto. Grazie”

Helpful Report

Posted 9 months ago

“Great service have bought before. When we had an issue with the order, sent email prompt reply back regarding our enquiry. Thank you Heritage”

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Posted 9 months ago

“excellent products service and parts”

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Posted 9 months ago

“Fast delivery”

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Posted 9 months ago

“Excellent turnaround, good communication.”

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Posted 9 months ago

“Product was marked as ”3 available from storage” but instead it was out of stock. Did not recieve any info about this unless I would have asked after weeks waiting. Not even apologie from customer service. When shipped after all now notification nor tracking was provided.”

Helpful Report

Posted 9 months ago

Hi IIkka I am sorry, you placed your order on 29th December when the company was closed for the xmas holiday. We did not re-open until 2nd January and confirmed to your message on 5th January that the item was out of stock when you placed your order. I am sorry that you did not receive tracking information, this is because small value orders on a standard delivery service are not tracked services.

Posted 8 months ago

“It’s shocking that you can’t speak to anyone for help with ordering part so now look elsewhere first”

Helpful Report

Posted 9 months ago

Hi Chris, you can speak to one of our team via email in working hours Monday to Friday via help@heritagepartscentre.com - we advise hundreds of customers online regarding the correct parts to order on a daily basis.

Posted 8 months ago

“Shipping price was expensive. Product could have gone in a envelope to be shipped and would of cost less than $6 instead of the $30 I got charged.”

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Posted 9 months ago

“EXCELLEND COMPANY”

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Posted 9 months ago

“AAA service and fast delivery 10/10”

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Posted 9 months ago

“Vw Heritage is in my opinion very good. Easy to find parts needed and usally always available. Delivering very fast wich i like. Well done👍”

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Posted 9 months ago

“Sigo esperando el aforador de combustible o al menos saber dónde está... Cuando lo compre estaba en stock y acto seguido me enviaron un mail comentándome que no había stock y tardaría de 5 a 6 semanas en llegar aun estoy esperando noticias de esa pieza después de haberla pagado....”

Helpful Report

Posted 9 months ago

Lamento su experiencia, veo que mis compañeros ya le han puesto al día con su pedido.

Posted 8 months ago

“The overall experience is excellent, the stuff very helpful, the only thing that keeps me from ordering everything from here is the shipping cost which is a bit high.”

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Posted 9 months ago

“Very happy with the service I’ve received from Heritage Parts and would recommend them.”

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Posted 9 months ago

“Hallo, alles hat gut geklappt, einzig die Lieferzeit war etwas zu lange bzw. hätte etwas besser kommuniziert werden können.”

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Posted 9 months ago

“- guter Preis - top Kommunikation - schnelle Lieferung”

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Posted 9 months ago

“Definately would shop with Heritage again, they are a great company.Stay clear of a company called megabug they are a bogus company they stole my money and did not deliver any parts or answer emails”

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Posted 9 months ago

“ALL GOOD THANK YOU”

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Posted 9 months ago

“Just received a bag of seals none of which were identified by either part number or location and the postage charge was an absolute rip off. £15 for a tiny jiffy bag which would only cost rew quid with royal mail. Not impressed.”

Helpful Report

Posted 9 months ago

Hi Paul, I can't see any contact from you to us regarding this issue in any of our coms channels. Please reach out to us via help@heritagepartscentre.com and one of the team can explain our carriage costs.

Posted 7 months ago

“The only problem is that I'm still waiting for the parcel.”

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Posted 9 months ago

Hi Ian, I am sorry that there were delivery issues with your order. I can see the team have helped you and refunded you now.

Posted 7 months ago

Heritage Parts Centre is rated 4.5 based on 13,735 reviews