Heritage Parts Centre Reviews

4.5 Rating 18,755 Reviews

87 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 18,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea,
47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 11th November 2026

Heritage Parts Centre 5 star review on 13th August 2026

Jay

1284

Anonymous

Anonymous // 01/01/2019

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“Mi opinión es que no he recibido aún el paquete de mi pedido. Es vergonzoso que el pedido se demore tanto hace un mes casi que ustedes lo enviaron y aún no ha llegado el paquete”

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Posted 6 months ago

Lamentamos mucho lo ocurrido. Ponte en contacto con nuestro equipo de atención al cliente a través de help@heritagepartscentre.com para que puedan ayudarte.

Posted 6 months ago

“Gast shipping and good quality”

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Posted 6 months ago

“I am very pleased with the support provided by Heritage Parts Centre. I was particularly impressed with the help and advice given by Alex over the phone and from Julian, via email, from the Porsche technical team.”

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Posted 6 months ago

“Surprised but glad you had the part, very impressed, had the part in less than two weeks, coming from over seas. Only down side not fault of you is that the Canadian dollar sucks”

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Posted 6 months ago

“Good service and the company is easy to deal with.”

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Posted 6 months ago

“Shocking customer service, placed an order 10 April and not processed until 15 April. After demanding a refund as told item would be shipped by the end of today, then told item already shipped in the morning. They were unable to provide any proof that the item was shipped am and the invoice received very late pm. Will never use this site again. Overpriced shipping and very poor service.”

Helpful Report

Posted 6 months ago

Hi Jayne, I can see that this review relates to the same order as the previous review from Pete Bala. I am sorry for any misunderstanding in the order process, but our standard delivery service terms are very clear.

Posted 6 months ago

“Lies lies nothing but lies asked for proof of postage no reply tell them I want to full refund so they lied and said they had posted no proof of postage. Please avoid there are plenty of genuine sellers out there.”

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Posted 6 months ago

Hi there, I can see that our team communicated with you regarding the timeframe for delivery and we were within our SLA on standard delivery for you.

Posted 6 months ago

“Habe einige Ersatzteile für den Golf MKII bei HPC gekauft und bin sehr zufrieden mit der Preis/Leistung und dem schnellen Versand.”

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Posted 6 months ago

“top, serietà e affidabilità”

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Posted 6 months ago

“Gute Kommunikation,schneller Versand,Ware und Preis ok.Empfehlenswert.”

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Posted 6 months ago

“Always a great service and efficient as always”

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Posted 6 months ago

“Todo muy bien, he conseguido una cosa dificil de conseguir. Un poco caros los gastos de envío, pero todo bien. Gracias.”

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Posted 6 months ago

“The purchase experience was great. They kept me informed of the delivery time frame. Would order again if I need something.”

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Posted 6 months ago

“Gute Ware, alles i.O. Gruß”

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Posted 6 months ago

“i ordered a wiper motor for my vw golf mk 1 1983 model and assumed it was the right part. my mechanic told me it was wrong. I know i odrdered the one for the Vw golf mk1. This is not the first time a wring part has been sent. Terrible service.”

Helpful Report

Posted 6 months ago

Hi Kamlesh, I can see our team have sent you a link to the returns part of our website so you can return the incorrectly ordered part.

Posted 6 months ago

“ORDERED A PART WHICH ULTIMITELY WAS FAULTY AND DID NOT WORK. SPOKE TO TRHE TECH TEAM AND ADVISE GIVEN WAS NOT SUITABLE. HAVE SINCE TRIED TO ORGANISE A RETURN AND AFTER E MAILING FOR INFORMATION I AM STILL WAIRING FOR A REPLY! IF IO WAS ABLE TO SPEAK TO AN ACTUAL HUMAN BEING THIS WOULD HAVE BEEN RESOLVED.”

Helpful Report

Posted 6 months ago

Hi Simon, I can see our team emailed you the link to set up a return and gave you the correct part reference to purchase. Perhaps check your junk or spam if you can't find the email with the link to returns.

Posted 6 months ago

“Fitted my 2.4 abb t4 perfectly. A little shorter in lenght than original but works fine. Best value and no need to return original”

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Posted 6 months ago

“Estafa , robo hijos de puta me cago en todos tus muertos”

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Posted 6 months ago

Lamentamos mucho lo ocurrido. Ponte en contacto con nuestro equipo de atención al cliente a través de help@heritagepartscentre.com para que puedan ayudarte.

Posted 6 months ago

“Ok but I would rather just speak to a store person on the phone like the old days and order.”

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Posted 6 months ago

“Quick and reliable service”

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Posted 6 months ago

Heritage Parts Centre is rated 4.5 based on 18,755 reviews