Heritage Parts Centre Reviews

4.5 Rating 12,456 Reviews

88 %

of reviewers recommend Heritage Parts Centre

4.5

Based on 12,456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01273 444 000

Email:

help@heritagepartscentre.com

Location:

47, Dolphin Road, Shoreham-by-Sea
BN43 6PB

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Heritage Parts Centre 5 star review on 26th April 2024

Anonymous

Heritage Parts Centre 5 star review on 24th April 2024

984

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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inglese

“I point giving feed back nobody listens or ignores it when issues arise . Sorry but it seems to be the way now .”

Helpful Report

Posted 10 months ago

“I'm sure the Speedo Drive Gear would have been perfect.... but something happened in the post between VW Heritage and Royal Mail, so I only got delivered an empty envelope :-(”

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Posted 10 months ago

“Waiting for this part.”

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Posted 10 months ago

“I ordered some parts for my vehicle T4. Some parts weren’t available but would be sent when back in stock. The original parts turned up which was great but it was ages until the other parts arrived and no communication as to what was happening or when they might be in. I had just gone into town to get the other parts as I needed to get on with the work when I got a message to say the parts are on the way.”

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Posted 10 months ago

“It would make it so much easier if you could actually talk to someone instead of being ‘online’ It only slows up the process.”

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Posted 10 months ago

“Bad, no answer to my email, still waiting for the parts.”

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Posted 10 months ago

“Thought the freight component was expensive, I was charged for a large heavy item when the parts came in a medium cardboard box weighing about 3kg”

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Posted 10 months ago

“Part quality is good, price is average and generally I am happy with the purchase, with one exception, the amount of time it takes to arrive (10 days this time). I am paying a premium service for this. I ordered a classic car part based in the UK last week on Tuesday, the postage was at cost and it was down Thursday. The part was bigger and heavier than most of my Heritage purchases. I don't expect it to be that quick always but there is little excuse for a week or more and I am paying an excessive amount for this.”

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Posted 10 months ago

“Bought a disc brake conversion, came with a cracked brake pad, they couldn't find a replacement pad and never sent one, had to buy some elsewhere.”

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Posted 10 months ago

“Part received but postage was slow overseas...”

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Posted 10 months ago

“Hi there, i didn't get the order from you. Th carrier in israel has to contact me on this cell phone ☎️ 052-3340761 Tsahi”

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Posted 10 months ago

“I’m just disappointed how you’ve changed that I can’t actually speak to anybody to make sure what I’m buying is correct so unfortunately I buy less from you than I used to as you can see by my account. I’ve been with you for nearly 30 years”

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Posted 10 months ago

“Package arrived damaged with one brake pad chipped. Asked for replacement but told none available, so had to buy elsewhere. Customer service zero. Slow email response as no phone number available.”

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Posted 10 months ago

“Hello I am quite happy with the process but I didn’t get my refund yet.”

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Posted 10 months ago

“Good service for dist cap and HT leads, but still waiting for the (already paid) rotor arm. I have faith”

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Posted 11 months ago

“Disappointed there are no covers to clip over the screws, feel it would be a better finish”

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Posted 11 months ago

“Very happy with parts”

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Posted 11 months ago

“The part arrived in good shape but something happened to the box on the way to me in the USA. Either the box was completely destroyed by DHL and re-wrapped by them or Heritage did the worst job I have ever seen wrapping a part, in this case, a body part about 4 feet long and two feet wide.”

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Posted 11 months ago

“I'm sure they are a good product for most but wouldn't work with my 2010 T5.1 - possibly old regulator/motor but just wouldn't close. Ah well.”

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Posted 11 months ago

“I used the virtual helpline and outlined what I needed. Unfortunately, the part was not a correct fit. I've had to make do with what I have as it appears no one manufactures this part anymore.”

Helpful Report

Posted 11 months ago

Heritage Parts Centre is rated 4.5 based on 12,456 reviews